Mahana

Most small businesses
miss half their messages.

A customer texts at 2 a.m. asking if you’re open tomorrow. Another wants to know your holiday hours. A third is trying to book an appointment. By the time you see these messages, they’ve already gone somewhere else.

What if you never missed another one?

Messages

+1 (808) 555-0142
AllNeeds ReplyAI Replied
Maria S.AI Replied2m ago

Hi! Are you open on Christmas Eve? I'd like to order a cake for...

James K.AI Replied15m ago

Do you guys do gluten-free? My daughter has celiac and...

Leilani P.AI Replied1h ago

Thanks so much! See you Saturday morning then

Mahana reads, understands, and replies.

You tell Mahana what your business does: your hours, your menu, your policies. When a customer texts, Mahana reads the message, finds the right answer in your knowledge base, and responds in seconds. Not with a canned template. With a real, contextual reply.

←+1 (808) 555-0193

Hi! Are you open on Christmas Eve? I'd like to order a custom cake for a party of 20.

Customer · 2:03 PM

Hi Maria! Yes, we're open Christmas Eve from 7 AM to 2 PM. We'd love to help with your cake! For a party of 20, I'd recommend our full sheet cake. Would you like to come in to pick a flavor, or I can share our menu options here?

Mahana AI · 2:03 PM

Oh wow that was fast! Yes please share the menu

Customer · 2:04 PM

You step in when it matters.

Not every message can be automated. When a customer is upset, or asking something Mahana isn’t sure about, it flags the conversation and sends you a notification. You see exactly what was said, why it was flagged, and you can jump in with one tap.

Everything else? Handled. You wake up to happy customers and zero unread messages.

You add what you know. Your hours, your FAQ, your policies, anything you’d normally answer over text. This is your knowledge base. Add as much or as little as you want.

Mahana handles the rest. When a message comes in, Mahana reads it, finds the best answer from your knowledge base, and replies instantly. If it’s not sure, it asks you.

You stay in control. Set how confident Mahana needs to be before it replies on its own. Review every conversation in Messages. Jump in whenever you want.

Questions

What if the AI gets something wrong?

You control the confidence threshold. If Mahana isn't sure about an answer, it flags the conversation for you instead of guessing. You can also review every auto-reply in Messages.

Do I need a new phone number?

Mahana gives you a dedicated toll-free number for your business. Customers text that number, and Mahana handles the rest.

How long does setup take?

About ten minutes. Sending outbound SMS requires carrier verification (5-minute form that you fill out within your Mahana dashboard, 3–5 business days for approval after submission). While you wait, you can build your knowledge base and workflows, and you can receive inbound texts to test how the AI responds.

Can I use my existing number?

Not currently. Porting an existing number is a slow, fragile process that can disrupt your current service. A dedicated number also means there's nothing to untangle if you decide Mahana isn't the right fit, so you can try it with zero risk to your existing setup.

Made for small businesses, by a small business.

Get started

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